Crisp or Basic Principles of Policy Governance

Crisp: Excellence in Supervision: Essential Skills for the New Supervisor

Author: Rick Conlow

This book will show you how to gain the respect and support of your employees, use coaching skills to help others excel and accomplish goals, deal effectively with changing times and confusing situations, communicate confidently with your employees, peers, and manager, and establish expectations for high performance. As a supervisor you must lead employees to success and understand that their success is your success. Supervisors need to possess a multitude of skills in communication, performance management, coaching, and flexible decision making. Learning and applying these skills quickly is essential for any supervisor's success.

Table of Contents:

Part 1	Getting Started
	The Opportunity	3
	How Do You Transition to Supervisor?	4
	The Definition of a Supervisor	5
	The Role of a Supervisor	7
	The Responsibilities	9
	The Supervisor's Job Description	10
	Management Thought: Old versus New	12
	Case Study 1	14
	Strategies for Getting Started	15
	Action Plan: Getting Started	16
Part 2	Managing for High Performance
	Performance Management	19
	Setting Expectations and Goals	21
	Giving Positive Feedback	27
	Handling Performance Problems	29
	Supervising with Flexibility	34
	Case Study 2	40
	Strategies for Managing Performance	41
Part 3	Communicating with Others Proactively
	Building Interdependent Relationships	45
	Communicating One-on-One with Employees	47
	Communicating with a Team	52
	Communicating Every Day with Others	55
	Communicating with Your Manager	56
	Case Study 3	58
	Strategies for Proactive Communication	59
Part 4	Coaching for Excellence
	The Changing Playing Field	63
	The Best and Worst Supervisors	64
	The Coaching Process	70
	Case Study 4	76
	Strategies for Effective Coaching	77
Part 5	Dealing with Change Positively
	A New Paradigm	81
	Organizational Change	84
	The Impact of Change	85
	Communicating Change Effectively	86
	Change-Management Skills	88
	Brainstorming Change Ideas	90
	Problem-Solving Techniques	92
	Case Study 5	94
	Strategies for Managing Change	96
	Summary
	Action Plan: Keep Excelling	99
	Final Thoughts: How Good Can You Be?	102
	Author's Notes on the Case Studies	104
	Recommended Reading	109

Basic Principles of Policy Governance

Author: John Carver

Offers board members a clear understanding of the concepts and principles that are at the very heart of John Carver's innovative Policy Governance model. Presents the guidelines needed to transform your board members into a unified group that consistently makes powerful contributions to its organization.