Quick Skills: Skills for the First Time Supervisor
Author: Douglas Gordon
This book enhances the reader's opportunity for career success by targeting fundamental skills.Skills For the First Time Supervisor will provide the foundation necessary for effectively working with and managing others. Covering areas such as decision making as a supervisor, motivating employees and handling change and conflict among employees, this is the perfect reference for the experienced professional new to a manager's position as well as for the entry level person looking to learn more about management.
Table of Contents:
Introduction | 1 | |
Workshop 1 | Being a Supervisor | 3 |
A Step Up | 4 | |
Why Be a Supervisor? | 4 | |
Functions of a Supervisor | 6 | |
A Fundamental Skill: Time Management | 10 | |
Workshop 2 | The Supervisor as Leader | 13 |
Leadership Style | 14 | |
Three Rules of Thumb | 18 | |
Qualities of a Good Leader | 22 | |
Workshop 3 | Three Essential Tasks | 25 |
The Core Functions | 26 | |
Setting Goals and Planning | 26 | |
Organizing Work and Assigning Tasks | 30 | |
Controlling Work Performance | 33 | |
Workshop 4 | Decision Making | 37 |
Uncertainty and Risk | 38 | |
Steps for Effective Decision Making | 41 | |
"Selling" Your Decision | 45 | |
Workshop 5 | Motivating Employees | 49 |
Why Is Motivation Important? | 50 | |
Types of Motivation | 50 | |
The Hierarchy of Needs | 53 | |
Motivating Today's Workers | 56 | |
Workshop 6 | Communicating with Employees | 59 |
Communication Problems | 60 | |
Listen, Listen, Listen! | 60 | |
Giving Instructions | 64 | |
Giving Criticism | 67 | |
Workshop 7 | Employee Evaluations | 71 |
Why Evaluate? | 72 | |
Guidelines for Evaluating Employees | 74 | |
Disciplining Employees | 77 | |
Workshop 8 | Handling Change and Conflict | 81 |
Managing Change | 82 | |
The Nature of Conflict | 83 | |
Resolving Conflicts Constructively | 86 |
Go to: Essentials of Clinical Supervision or Mathematics for Retail Buying
Statistics, Data Analysis, and Decision Modeling and Student CD
Author: James R Evans
This book covers basic concepts of business statistics, data analysis, and management science in a spreadsheet environment. Practical applications are emphasized throughout the book for business decision-making; a comprehensive database is developed, with marketing, financial, and production data already formatted on Excel worksheets. This shows how real data is used and decisions are made. Using Excel as the basic software, and including such add-ins as PHStat2, Crystal Ball, and TreePlan, this book covers a wide variety of topics related to business statistics: statistical thinking in business; displaying and summarizing data; random variables; sampling; regression analysis; forecasting; statistical quality control; risk analysis and Monte-Carlo simulation; systems simulation modeling and analysis; selection models and decision analysis; optimization modeling; and solving and analyzing optimization models. For those employed in the fields of quality control, management science, operations management, statistical science, and those who need to interpret data to make informed business decisions.
No comments:
Post a Comment